Customer Support System

ECool offers a flexible and fast customer support system .

Introduction:

Customer Support system, integrating helpdesk features and a forum system.

It stands for Help and Discuss and is a full ASP.NET 2.0 application. It offers site owners a flexible and fast customer support system with, among other features: email notification, attachments, secure forums so only the topic starter and people with a given action right can see / access the thread, print-specific view of a thread, search etc.

Main features:

* Unlimited forums can be organised into as many sections as you like.
* Both public and private forums using role-based security
* Queueing facility for support teams, enabling claiming questions and moving threads between queues. Threads can be auto-queued through forum settings.
* Role-based security system for easy right management
* Flexible attachment system for messages which is configurable per forum and user role.
* Attachment approval system for moderators.
* Editing all messages, editing thread properties and closing and moving threads for moderators.
* Powerful search facility.
* Native ASP.NET 2.0 code written in C#
* Standard UBB message formatting with various font styles and sizes as well as allowing quoting, code display, attachments and automatic URL linking.
* Email notification of replies to your topics.
* Allows fine grained control over access to viewing, posting, replying, marking threads as 'done', thread memos and many other options.
* Personal profile creation and management.
* Administration centre with forum and section setup, complete group and member management, extensive ban management, support queue management, role management, mass emailing of groups and users by the administrator and many other options.
* Complete control of fonts and colors by ASP.NET 2.0 theme support.
* And many more...