We are running in whole team's effort.

Our Staff is the most valuable property of our company, they bring the value to you as well.

ECool's next-generation hosting infrastructure delivers the industry's most reliable, fast robust network solutions, all backed by a dedicated staff of technical experts providing fast, personalized support.

Our expert staff have been in the "Internet Industry" for more than 10 years and take pride in offering some of the best customer support in the industry. Everyday, hundreds of businesses trust ECool with their web presence, reinforcing that our tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services are what keeps us in service.

Our server system admin staff

Each member of our server system staff brings a unique base of skills to the company. While some staff are certified experts in Microsoft systems, other consultants are Linux and Networking experts. This mixture of high-quality, dedicated professionals allows ECool to meet a wide-range of industry and customer needs, whether it is through the customization of security systems or operating system-specific data backup.  

All of our server staff have industry certificatified qualification including:

• Microsoft Certified Systems Engineer
• Microsoft Professional + Internet
• Microsoft Certified Solution Developer
• Microsoft Certified Database Administrator
• Cisco Certified Network Associate
• Cisco Certified Network Professional
• Red Hat Certified Technician
• Red Hat Certified Engineer

Our web design/development staff

Web site design/development project is more like a team work at this time. ECool web team is well organized, from project management, project architecture, site structure design, programming, graphic design, backend database to integration and testing, every step demonstrates cooperation and efficiency. Every team member is responsible for their field by using their talented expertise.

Our web design team takes great pride in their work but what is paramount to each web development is each clients own unique requirements. Our design process starts with listening to the client´s objectives and working with them to find their unique needs, from this point we are then able to discuss the various web project options open to them. Web design specifications are then agreed and a draft layout is created for the clients viewing.

Our customer support staff

With over ten years of experience supporting and implementing technologies in a wide range of client environments ECool support team have developed a reputation for expedient and expert service. Our Support Team has the ability to respond to your needs quickly and with the knowledge it takes to start making IT work for your business or enterprise.

From the small business or home office to large enterprises, ECool has the resources and manpower to help your business grow and take advantage of new and emerging technology. We can help you make the decisions that will determine whether our products and services will work for you. Our goal is to help you utilize our technology to your advantage in a cost effective and cost productive way.

ECool's Customer Care Support Programs includes, LIVE technical assistance coupled with industry-leading fully interactive help sites. Our site for ECool Members is designed to provide a place for customers to ask questions, find support, manage their websites, statistics & email. The members support site features online manuals, webmaster support, marketing support, technical support requests, network status information, and provides online help for answer seekers 24 hours a day etc... Our email and ticket support center is opened 24/7/365, contact us any time.